Refund policy

Refund Policy

Last Updated: September 13, 2026

At clawdclawderberg, your satisfaction is our priority. We stand behind every product we sell. Please read our Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is submitted within 30 days of the delivery date
  • The item is unused, in its original condition, with all original packaging and accessories intact
  • OR the item was received damaged, defective, or incorrect due to an error on our part

We do not accept returns for:

  • Items that have been used, washed, or altered
  • Items returned after the 30-day window
  • Items damaged due to misuse, negligence, or accidents after delivery

2. No Exchanges

We currently do not offer exchanges. If you would like a different product, please return your eligible item for a refund and place a new order separately.

3. Return Shipping

We cover 100% of return shipping costs for all eligible returns. Upon approval of your return request, we will provide a prepaid return shipping label at no charge to you. You will not be responsible for any return postage fees.

4. How to Initiate a Return

  1. Email us at support@clawdclawderberg.com within 30 days of receiving your order
  2. Include your order number, the item(s) you wish to return, and the reason for return
  3. We will review your request and respond within 1–2 business days with return instructions and a prepaid shipping label
  4. Pack the item securely and ship it back using the provided label

5. Refund Processing

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method within 10 business days of receiving the returned item
  • Depending on your financial institution, it may take additional time for the refund to appear on your statement
  • We do not issue refunds in the form of store credit or gift cards unless specifically requested

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 10 days of delivery with photos of the issue. We will arrange a full refund or replacement at our discretion, with no return required in certain cases.

7. Order Cancellations

Orders may be cancelled within 24 hours of placement if they have not yet been processed for shipment. To request a cancellation, contact us immediately at support@clawdclawderberg.com. Once an order has shipped, it cannot be cancelled and must go through the standard return process.

8. Contact Us

For any return or refund inquiries, please reach out to our support team:

clawdclawderberg
Email: support@clawdclawderberg.com
Response Time: Within 1–2 business days