FAQ
Frequently Asked Questions
Find answers to our most commonly asked questions below. If you don't see what you're looking for, feel free to contact our support team.
Orders & Shipping
Do you offer free shipping?
Yes. All orders ship free within the United States. No minimum order amount is required.
Where do you ship?
We ship exclusively within the United States, including all 50 states. We do not currently offer international shipping.
How long does it take to receive my order?
Orders are processed within 1–2 business days. Delivery typically takes an additional 2–4 business days after shipment, for a total estimated delivery time of 3–6 business days from the date of purchase.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a confirmation email with a tracking number. You can use it to monitor your shipment in real time on the carrier's website.
Can I change or cancel my order?
Orders may be cancelled or modified within 24 hours of placement if they have not yet been processed. Please email support@clawdclawderberg.com as soon as possible. Once an order has been processed or shipped, it can no longer be modified.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in original condition, or for items received damaged, defective, or incorrect. Please visit our Refund Policy page for full details.
Do you cover return shipping?
Yes — we cover 100% of return shipping costs. We will provide a prepaid return label upon approval of your return request. You will not pay anything to return an eligible item.
How long does it take to receive my refund?
Once we receive and inspect your return, approved refunds are processed to your original payment method within 10 business days. Your bank may require additional time to post the credit.
Do you offer exchanges?
We do not offer exchanges at this time. If you'd like a different product, please return your eligible item for a refund and place a new order.
What if my item arrived damaged or defective?
Please contact us within 10 days of delivery with your order number and photos of the issue. We will resolve the matter promptly, either with a replacement or a full refund.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed in U.S. Dollars (USD).
Is my payment information secure?
Absolutely. All transactions are protected with SSL encryption and processed by PCI-DSS compliant payment gateways. We never store your full card details on our servers.
When will my card be charged?
Your payment method is charged at the time your order is placed and confirmed.
Products
Are your grooming tools safe for all breeds?
Our grooming tools are designed to be gentle and suitable for a wide range of breeds and coat types. We recommend reviewing each product's description for specific usage guidance.
Are your pet water fountains easy to clean?
Yes. All of our water dispensers and fountains are designed with removable components for easy cleaning and maintenance. Detailed cleaning instructions are included with each product.
What materials are used in your products?
We prioritize pet-safe materials in all of our products, including food-grade silicone, BPA-free plastics, and stainless steel where applicable. Specific material information is available on each product page.
Still Have Questions?
Our support team is happy to help. Email us at support@clawdclawderberg.com and we will respond within 1–2 business days.